Contact Information
Availability Our Customer Service Team is available to answer any questions you might have about our products, orders, or policies. We are dedicated to providing you with the best customer service and ensuring your satisfaction with every purchase.
Contact Methods For your convenience, we offer several ways to reach us:
- WhatsApp: For quick responses, contact us at 03136201201. Available from 9:00 AM to 5:00 PM, Monday through Friday.
- Email: Send us an email at c4ndlenuit@gmail.com, and we will respond within 1-2 business days.
- Social Media: Follow us on our social media platforms for updates and direct message us for assistance. Our social media handles are available on the footer of our website.
Response Time We strive to respond to all inquiries as quickly as possible. Here are our typical response times for each contact method:
- WhatsApp messages are typically responded to within a few hours during business hours.
- Emails are responded within 1-2 business days.
- Social media messages are responded within 3 business day.
Customer Feedback We value your feedback and use it to improve our products and services. If you have any suggestions, complaints, or compliments, please feel free to share them with us through any of our contact methods.
Emergency Contact In case of any urgent issues related to product safety or urgent orders, please contact us immediately via WhatsApp for the fastest service.
Privacy Candle Nuit respects your privacy. All personal information provided to us during communication will be treated confidentially and will not be shared with any third parties without your explicit consent.